Volvo XC90 related

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speedy555
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Re: Volvo XC90 related

Post by speedy555 » Fri Jan 13, 2017 6:23 pm

Just letting off steam......
Garage I bought the car off have no way of looking at it for 10 days, so suggested I go to a local garage if I can't wait (I can't, its dangerous) get a diagnosis and price, let them know and they will pay it.
Diagnosis was a pair of wishbones needed, which with labour, tracking and VAT just shy of £400. Also today a warning has come up and parking sensors stopped working.
Rang the dealers who basically effed and jeffed and refuse to pay as they feel it is excessive. Even arguing with each other while I was on 'Hold' (Phone put on table) and also suggesting it wasn't an issue until I 'messed' with the tyre pressures. They said I will have to wait for them to look at it and will only need the one wishbone and tracking would be front only. Also refused to fix the parking sensors. Or will pay £150 towards repairs.
Only had it 10 days, and they didn't sort the towbar as promised, sent it out with dangerously wrong tyre pressures, split wiper blades and IMO haven't even changed the oil.
I know their legal obligations regardless of ''warranty'' but as well as a 40 mile trip and 10 day wait I just wouldn't trust them to do anything right, don't need the stress and so have opted for the £150 (If it appears!) with me finding the other £250 from somewhere, plus the sensor issue. Really annoys me how these people think they can do what they want - though unfortunately I'm letting them pretty much do that myself.


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Re: Volvo XC90 related

Post by Terry H » Fri Jan 13, 2017 6:37 pm

Isn't there a 14 day cooling off period on purchases, which entitles you to your money back if you are not satisfied with the goods, or does that not apply to motor vehicles.
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Re: Volvo XC90 related

Post by speedy555 » Fri Jan 13, 2017 6:57 pm

within 3 months and they have to fix them now, not sure on the cooling off period without reading up. I think within 28 days they have one chance to fix it and if they fail you can ask for a refund. Even some comeback over 6 months to a year. Trouble is, I don't trust them to sort it right, and 40 mile trip to drop off, same to collect every time isn't appealing if it is ongoing due to their bodging.
When he said 'we don't cover parking sensors so wont fix those' I nearly corrected him and reminded him of his legal obligation but really couldn't be ars*d


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Re: Volvo XC90 related

Post by Roger Pennington » Fri Jan 13, 2017 6:59 pm



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Re: Volvo XC90 related

Post by philhoward » Fri Jan 13, 2017 7:04 pm

The tyre pressure thing is just nonsense - you did as you should, checked them regularly as it probably says in the handbook and set them to manufacturers specification.

If you feel it's unsafe then you've got every right to simply reject it IMHO.

Are you in the AA or RAC? I think they can help if so.


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Re: Volvo XC90 related

Post by speedy555 » Fri Jan 13, 2017 7:10 pm

I just want it fixing - it should be pretty painless really, you pay £7500 for a vehicle, it wanders round like a shopping trolley due to badly worn bushes, it should be fixed - not in 10 days or more, not without a moan about how they didn't make enough money and they cant afford to spend £400 on it. Or have to listen to them tell me to drive more carefully if its dangerous, until they look at it. It will be fixed, but mostly out of my pocket as they are untrustworthy chancers, but shouldn't be like that.


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Re: Volvo XC90 related

Post by MikeyBikey » Fri Jan 13, 2017 7:37 pm

Dave, please stick to your guns and have these people. I was sold a smartphone and it failed. The high street retailer tried mucking around but I researched then went in and stuck at it. Asked for the manager, complained loudly etcetera.quoting various laws / sale of goods acts Result was a brand new phone.

Honestly, you will feel better. Think how hard you work to earn your £. And a bunch of con artists who brought a pup are are simply trying to pass it on/ fob you off so they can keep their commission.

Honestly car salesmen really are the low end of sales, just up from phones, and I know several and one is a good friend but he will do anything to get rid of a car, so I don't buy from him.

I was anxious about complaining but you are in the right, not them.


Is we sideways yet...

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Re: Volvo XC90 related

Post by speedy555 » Fri Jan 13, 2017 7:52 pm

Its just father and son, so I'm already complaining to the 'top men' :)


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Re: Volvo XC90 related

Post by Scimher » Fri Jan 13, 2017 8:42 pm

According to the forums, Dave, the 'ECO' pressure..(what does that stand for?)..is 39psi all round - normal recommended is 32, or 34 on an 18" wheel, but comments indicate they 'wallow' at the lower pressures. One owner runs 40psi all round & believes it's at its best at that...
Gosh, I know you need a big ol' 4x4 for your work, ie. trailering etc. but they seem to be costing you a bomb...My pal who looks after the Herald/SE5 is currently restoring & dealing in old Discoveries - they've sold the odd trade-in, but checked, serviced & valeted etc., from around fifteen hundred quid. He's used one or two to trailer Land Rovers etc. from all parts of the country. Sounds as if something like that would do the job required a lot cheaper, albeit they're probably heavier on juice...



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Re: Volvo XC90 related

Post by 747PETE » Fri Jan 13, 2017 9:19 pm

Something to be aware of and I hope not too scary. Our daughter had an XC90 for a couple of years,last year on the way back from a weekend in Somerset and very hot weather,they thought something smelt hot,so they pulled off the road near Andover,so had been driving about 90 minutes.They could not find anything amiss,so continued onto Surrey with the air conditioning on.Once home and unloaded and dinner on.The car was all locked up for the evening,about an hour later the children thought they could smell smoke...looking out the window the Volvo was on fire! By the time the fire brigade had turned up,not only was the car completely destroyed along with melted alloy wheels,melted tarmac,distorted window frames on the house!They never found out the cause and in fact have bought another one,no wayI would have done that.I feel it was something to do with the air conditioning.I saw the remains the next day and was horrified at the state of the car,absolutely nothing left.Its easy to be wise after the event but there is quite a lot on the Internet about such issues,even a Watchdog programme.Perhaps they were just unlucky or in fact very lucky.The replacement one has been fine.



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Re: Volvo XC90 related

Post by speedy555 » Mon Jan 23, 2017 9:31 pm

Wishbones done and drives so much better. Now need to flush and drain the ATF.....£300 at Volvo, £200 at an Indy. Wish I could do it myself :) lol


Dave Speed

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