RH Specialist Insurance - an Introduction

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Re: RH Specialist Insurance - an Introduction

Post by RHInsurance » Tue Jul 29, 2014 1:06 pm

Hello all,

Just on the lookout for some feedback on our offering. Is there anything in our current coverage or extras that you feel we could look into amending? Is there something missing which you would really like to see included?

Kind regards,
Scott


RH Specialist Insurance

Contact the team on 01277 206911 or classicuw@ers.com for a quotation
Visit our website at http://www.rhclassicinsurance.co.uk to learn more
Like us on Facebook: http://www.facebook.com/rhclassicinsurance

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Re: RH Specialist Insurance - an Introduction

Post by Oaksey » Tue Jul 29, 2014 5:32 pm

Cover for new drivers would be good :)


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Re: RH Specialist Insurance - an Introduction

Post by Poppy » Tue Jul 29, 2014 8:25 pm

Cover for old drivers at a reasonable price would also be good
Tony



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Re: RH Specialist Insurance - an Introduction

Post by Darren C » Tue Jul 29, 2014 9:57 pm

Hi Scott,

I have had a RH classic car, multi car policy for 15 years now with you guy's.

For ease a few years ago I added my everyday car on so the policy at the time had 7 classics and 1 modern car. I found it non competitive and expensive to add a modern car, the premium was much higher for that car than almost anywhere else (in fact I got it for less than half what you wanted in the end with another insurer). My point is that loyalty has little influence on the rates. I assumed as I'd been with you over 10 years at the time you'd automatically offer a good deal, not so.
Also the threshold on car age is deceptive. You say over 10 years or over 20 years old. In reality the benefits didn't apply for me until the car is 11 years or 21 years old. So this needs making clear. Also if the car turns 11 years old 1 week into the insurance year the benefits didn't apply until the following year when technically the car is all but 1 week off 12 years old.
Additionally each year at renewal I have to carefully check the RH small print as items that were covered the year before weren't covered on the renewal. This is bloomin annoying when for example I've had wedding cover on my cars for years then year before last RH took it off without explanation at renewal, and increased the premium??? I then had to contact you to add it back on.

Overall the classic premiums are good (wouldn't touch the modern car policies with a barge pole) as is the service. But the trust is lost at renewal when data is not transferred from one year to the next.


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Re: RH Specialist Insurance - an Introduction

Post by Darren C » Wed Jul 30, 2014 1:12 pm

RHInsurance wrote:Hello all,

Just on the lookout for some feedback on our offering. Is there anything in our current coverage or extras that you feel we could look into amending? Is there something missing which you would really like to see included?

Kind regards,
Scott
1, NCB Young drivers on a "classic policy" do not build any NCB
2, Retention of NCB. I have been fortunate enough to own multiple cars for over 30 years now. Each in the old days had amassed its own NCB on separate policies. When transferring to RH multi car policy, I "lost" 2 individual 10 year plus NCB's :evil:
To make matters worse when one of my Bentley's that I bought new became 10 years old I enquired about reverting it to a "classic" policy with you (Was already insured on a modern policy with RH) on a classic policy the premium dropped dramatically. Unfortunately if I reverted to a classic policy I would loose this set of 10 years NCB as well! It really was a case of cheaper insurance and loose NCB or expensive insurance and keep NCB (both policies offered the same cover) WHY ? This was a hard pill to swallow as the premium on the first 10 years with RH had cost me over £20K, I'd never made a claim and now to qualify for a reduced premium I would loose the NCB.
3. Age. I have several friends in car clubs who are elderly. Most are very sharp and active yet two long term club members had insurance declined on their 80th birthdays with RH. There were no medical or DVLA related limitations on their license it was just age.
4. Cinderella clauses. (Read your small print everyone) Why oh why wont your RH classic policies insure for theft after 10pm at night unless the car is at home in a locked garage? This does limit enjoyment and isn't always practical if you go on a rally or visit friends etc.

Over to you Scott


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Re: RH Specialist Insurance - an Introduction

Post by philhoward » Wed Jul 30, 2014 1:19 pm

4. Cinderella clauses. (Read your small print everyone) Why oh why wont your RH classic policies insure for theft after 10pm at night unless the car is at home in a locked garage? This does limit enjoyment and isn't always practical if you go on a rally or visit friends etc.
Checked mine on renewal and it only puts that restriction in place if it is at my home address, not away from home (luckily). That's with a different insurer though (Classicline). I also have a policy with RH - will double check that later..


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Re: RH Specialist Insurance - an Introduction

Post by RHInsurance » Wed Jul 30, 2014 1:52 pm

Hi all,

Thanks for the feedback and comments thus far, this is really appreciated and please feel free to keep it coming. I will be looking into all of these points and will post a collated response as soon as I can.

Kind regards,
Scott


RH Specialist Insurance

Contact the team on 01277 206911 or classicuw@ers.com for a quotation
Visit our website at http://www.rhclassicinsurance.co.uk to learn more
Like us on Facebook: http://www.facebook.com/rhclassicinsurance

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Re: RH Specialist Insurance - an Introduction

Post by Darren C » Wed Jul 30, 2014 8:25 pm

Ok Scott,

What about the old chestnut…value.

In the classic car market some values have gone through the roof in the last 3 years and it is also fair to say that classic cars tend to hold or increase in value rather than depreciate.
With this in mind at renewal I always adjust the value of each of my cars with you.

My question is, in the event of a total loss claim would I get the value I have put down at renewal or the market value? Is this loaded on the side of the insurer, ie if my car depreciates you pay out the lower market price, if the car increases in value the amount you pay out is capped by my renewal valuation?

I’m not talking about “agreed value” as this is also a pain if your car appreciates over the year and isn’t worth the agro and is detrimental for this reason. I’m talking about what do you actually pay out on; market value?

For example take a RHD 330 GT 2+2 series 1.

This time last year they were only fetching £90-120K. Today if you can find one the cheapest currently at Joe Macari’s (which isn’t the best example) is £225K and the Goodwood Bonhams auction recently sold one for £450K.
In this example I get an agreed value of £120k last year at insurance renewal, this summer I have a total loss claim. To replace the car with a similar condition car now is somewhere north of £250K, yet I with best intention agreed a value last year of £120K. Would I be £130K out of pocket in a claim?

Without calling you each month to up the value and you bill me the increase in insurance, what’s the best way to cover this?

Having just poked the bear, I’ve got several cars in this situation so it’s of great importance to know what RH offers.


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Re: RH Specialist Insurance - an Introduction

Post by Yellow Peril » Wed Jul 30, 2014 8:49 pm

Hi Scott,
I've used your company for years, as has my father and no complaints although (thankfully) we've never had to claim. We currently have our MX5 and My Scimitar Coupe insured with you.
However, some insurers make it much easier to place an agreed value on the policy in that you can place a value on it yourself and provide supporting evidence. RH's requirement that the car is inspected by a club member is time consuming and costs (albeit not too much).
Just a thought :idea:
Regards,
Richard


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Re: RH Specialist Insurance - an Introduction

Post by Darren C » Thu Aug 07, 2014 9:44 pm

RHInsurance wrote:Hi all,

Thanks for the feedback and comments thus far, this is really appreciated and please feel free to keep it coming. I will be looking into all of these points and will post a collated response as soon as I can.

Kind regards,
Scott
Hi Scott,

It's been just over a week, any news on your response to our questions?


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Re: RH Specialist Insurance - an Introduction

Post by RHInsurance » Fri Aug 08, 2014 9:57 am

Hi Darren,

Please bear with me. I want to be able to give everybody here a detailed response; you have all taken the time to provide detailed feedback so it wouldn't be fair for me to just post a "quick answer".

Kind regards,
Scott


RH Specialist Insurance

Contact the team on 01277 206911 or classicuw@ers.com for a quotation
Visit our website at http://www.rhclassicinsurance.co.uk to learn more
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Re: RH Specialist Insurance - an Introduction

Post by Darren C » Thu Aug 28, 2014 9:27 pm

Scott,

It's been a whole month now since I asked a question of my insurer, and have yet to have a reply. This is pretty much the same service as I receive when telephoning you querying problems and omission on my policy renewal. Only this time it's far more public.

Not a good advertisement when you started the thread openly asking for questions regarding classic policies to gain business.

I have no axe to grind, you've worn me down over the years. I've learnt that most questions go un-answered with RH Insurance unless you SHOUT or cause a big fuss.


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Re: RH Specialist Insurance - an Introduction

Post by RHInsurance » Tue Sep 02, 2014 11:33 am

Hello Darren,

Sorry to hear that you feel that it has taken a long time to produce answers. I've had a lot of feedback and questions to collate and then discuss with underwriters. The answers are now collated and will be posted shortly.

If there are particular issues with your policies which you would like investigated then I would invite you to send me a private message with your details. I'm sure you will appreciate that individual circumstances and policies cannot be discussed in public.

Kind regards,
Scott
Darren C wrote:Scott,

It's been a whole month now since I asked a question of my insurer, and have yet to have a reply. This is pretty much the same service as I receive when telephoning you querying problems and omission on my policy renewal. Only this time it's far more public.

Not a good advertisement when you started the thread openly asking for questions regarding classic policies to gain business.

I have no axe to grind, you've worn me down over the years. I've learnt that most questions go un-answered with RH Insurance unless you SHOUT or cause a big fuss.


RH Specialist Insurance

Contact the team on 01277 206911 or classicuw@ers.com for a quotation
Visit our website at http://www.rhclassicinsurance.co.uk to learn more
Like us on Facebook: http://www.facebook.com/rhclassicinsurance

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Re: RH Specialist Insurance - an Introduction

Post by RHInsurance » Tue Sep 02, 2014 11:41 am

Hi Oaksey,

I'm going on the assumption that when you say "new" drivers you are referring to younger drivers. In which case our general criteria are posted on the first page. If you don't meet all of the criteria then I would still invite you to call as we may be able to offer you something.

Kind regards,
Scott
Oaksey wrote:Cover for new drivers would be good :)


RH Specialist Insurance

Contact the team on 01277 206911 or classicuw@ers.com for a quotation
Visit our website at http://www.rhclassicinsurance.co.uk to learn more
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Re: RH Specialist Insurance - an Introduction

Post by RHInsurance » Tue Sep 02, 2014 11:46 am

Hello Tony,

Whilst I don't know your individual circumstances I can confirm that we have no upper age limit on our policies. We insure many senior drivers who are very happy with the price and service they receive.

If you've received a quotation which you feel is unreasonable then I would invite you to send me some details in a private message.

Kind regards,
Scott
Poppy wrote:Cover for old drivers at a reasonable price would also be good
Tony


RH Specialist Insurance

Contact the team on 01277 206911 or classicuw@ers.com for a quotation
Visit our website at http://www.rhclassicinsurance.co.uk to learn more
Like us on Facebook: http://www.facebook.com/rhclassicinsurance

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